The other day, one of my friends was complaining about how,
since she got married, she has had to sacrifice watching a lot of her favorite
TV programs.
"Last night, I wanted to watch a nice love story,” she
said, “but my husband complained and whined so much about it, we ended up
watching his choice - something about flesh-eating zombies getting their
heads blown off. I nearly lost my lunch!”
I definitely could empathize. My husband, rest his soul,
wouldn’t watch anything unless it contained bloodshed, space aliens carrying
weapons of mass destruction, motorcycles, scantily clad women, or car chases
that involved crashing into no fewer than a dozen fruit stands or sidewalk
cafes.
Now that I have the TV all to myself, I am watching programs
my husband wouldn’t have watched even if he were being tortured. In fact, I
have watched so many happily-ever-after love stories on the Hallmark Channel, I
am honestly beginning to believe that a man and woman actually can meet, fall
in love and get engaged before even sharing their first kiss.
Anyway, a week ago, on Friday night, I settled down with my
cup of hot tea and prepared for a night of marathon love-story watching. About
15 minutes into the first movie, the TV picture froze. Up popped a notice from DIRECTV, saying it
was searching for my satellite connection.
Usually when I lose my satellite connection, it’s because
there is a raging blizzard outside, or torrential rains that interfere with the
transmission of the signal. But that night was clear. I shut off the TV,
unplugged the receiver box, and then plugged it in again, which usually reboots
it.
It worked. And for the next 20 minutes I was able to watch
TV…until the picture froze once again. This went on all night, until I grew so
frustrated, I wanted to use both the TV and the receiver box for target
practice. I finally gave up and went to bed.
A couple hours later, I was awakened by the sound of two men
carrying on a conversation in my living room. I sat upright, my eyes wide.
“I’ll do whatever you want,” one deep-voiced man was saying.
“Just name it.”
Panic flooded through me. Who was in my living room? And
what sinister plot were they discussing? But most of all, where were my dogs?
Had the two men given them a snack of knockout meatballs?
Suddenly, a TV commercial for Geico Insurance blared through
the living room.
I figured that unless my intruders had arrived with their
own advertisers in tow, my TV was on.
Sure enough, the TV I had shut off before going to bed had
somehow turned itself back on, all by itself. I unplugged it.
“If it turns back on now,” I muttered as I headed back to
bed, “I’m calling an exorcist.”
The next morning, I contacted DIRECTV. The technician asked
me several questions, remotely checked the receiver box from his end, and came to the
conclusion the box needed to be replaced.
“How soon can you get here?” I asked. “I can’t go all weekend
without any TV.”
“We’ll mail you a new one,” he said. “It should be there in
3-5 days.”
The thought of not being able to watch TV for that long
instantly threw me into love-story withdrawal. But the worst news was yet to
come.
“Do you record a lot of programs?” the tech asked me.
“Yeah, I have a lot of things I’ve recorded that I haven’t
even watched yet – movies, local programming, TV episodes I missed from my
favorite series.”
“Well, when you connect the new receiver box, you’ll lose
everything you’ve recorded.”
I didn’t know which to be more upset about – the fact I’d be
losing my nine precious episodes of “Outlander”…or the fact he’d said, “When you
connect the box.”
“I have to connect the new box myself?” I asked, my voice
sounding a few octaves higher than usual. “You’re not going to send someone –
someone professional – over to do it?”
“It’s really simple,” he said. “Just call us and we’ll walk
you through it.”
After our conversation ended, I dared to look behind my TV.
Just as I’d feared, there were enough wires back there to hang myself with. I
had visions of trying to install the new box, getting myself completely
entangled and ending up lying helpless in a cocoon-like state on the floor
until someone actually missed me enough to come check on me…that is, if all of
the dust behind the TV didn’t choke me to death first.
The new receiver box arrived early Monday morning, after the
longest weekend of my life. I removed it from the carton and stared at it as if
it were contaminated with the Ebola virus. An instruction sheet was enclosed.
Hesitantly, I picked it up and read it.
It actually didn’t sound too difficult, even for someone as
technologically clueless as I am.
“You can do this!” I told myself, taking a deep breath.
“Just put on your big-girl panties and give it your best shot!”
Carefully, step-by-step, I followed the instructions. I hooked
up the new box to the TV. I programmed the new remote control. I then
reprogrammed my other two TVs with the code number provided – because all three
were controlled by the same receiver. I also called the toll-free phone number
to have the new box activated.
Then I held my breath and tested my handiwork. To my relief (and total amazement), all
three TVs worked flawlessly. I was so proud of myself, I wanted to nominate
myself for an award.
I still was smiling with satisfaction when I went to bed
that night.
The next morning, my bank contacted me, saying they had put
a hold on my debit card because of a suspicious “recharging fee” of $10.99
charged to my account.
“Oh, that must be my activation fee from DIRECTV,” I said,
unconcerned. “I had to activate a new receiver box yesterday. So it’s fine. You
can lift the hold on my account.”
“I don’t think it’s from DIRECTV,” the bank representative
said. “It’s from a telecommunications company. I think you should double check
with DIRECTV, just to be safe, before I lift the hold.”
I figured DIRECTV was a telecommunications company, so I
still wasn’t concerned. But solely for the sake of pacifying the bank employee,
I called them.
“I don’t think we charge for activating a box,” the employee
said. “But I’ll check.”
About five minutes later, she returned. “I’m still not sure.
But if you’d like, I’ll credit your account for $10.99.”
“No,” I said, “I’ll gladly pay the fee, if there is one. I
just need to know if you’re the ones who charged it to my account. My bank
seems to think I’ve been hacked.”
“I’m really not sure,” she said. “But I’ll be happy to
credit your account the $10.99.”
I gave up and called the bank again.
“DIRECTV isn’t sure if they charged me the $10.99,” I told
the representative. “But seeing that the charge popped up right after I
activated my new receiver, I’d say it’s a legitimate charge. So you can release
the hold on my account, okay?”
“I wouldn’t advise it,” she said. “I seriously would suggest canceling this card and getting a new one.”
The thought of having to notify all of the places that
deduct monthly bill payments from my debit account made me want to go drink a
tall glass of iced tea laced with hemlock.
“No, I’ll take my chances,” I said.
“If it’s a hack, it will require a lot of paperwork and time
before you get your money back,” the bank representative said, stubbornly not
giving up. “This $10.99 charge could be just a test to see if your card number
is valid.”
I groaned. So even though I was certain the suspicious
charge in question was nothing more than a DIRECTV fee, I told her to cancel my
card. Then I headed to the local branch of my bank to get a new one.
“Wow! They have been busy!” the employee who handled the
transaction said as he eyed his computer screen.
“They?” I repeated.
“The hackers – from Denmark,” he said, turning the screen
toward me so I could see it. There were attempted charges on my card for
everything from a trip to the Bahamas to Domino’s Pizza. All of them, thanks to
the bank representative I’d spoken with on the phone, had been denied. She had
been right about the $10.99 not coming from DIRECTV. If she hadn’t stood her
ground and convinced me to cancel my card, I probably would have been forced to
live in a tent within a few months.
So now I have a brand new TV receiver and a brand new debit
card.
If my husband still were here, he’d be pleased – not because
I actually hooked up a new receiver box all by myself, but because the
debit-card fiasco and having to change all of my online accounts to the new
card number is taking up so much of my time, he’d be able to watch the entire marathon of “The Walking Dead” undisturbed.
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