In last week's blog I started to tell you about my new dehumidifier.
According to
the manufacturer's description, it supposedly could do just about everything
short of making my breakfast and walking my dogs. I couldn't wait to turn it on
and transform my soggy, mildewed basement into something completely dry and
smelling like roses within a day or two.
So I followed
the instructions and soon, it was set up and running – quietly purring like the
proverbial kitten despite its alleged "super-duper" strength. On its
display panel it showed a reading of 84 percent humidity in the basement. It
then asked how low I wanted to set the target level. I thought about it for a
while, then set it at 45 percent. According to the manufacturer, when the unit
finally did reach 45, it would shut off automatically as an energy-saving
feature and not pop on again until the humidity started to climb.
After the
dehumidifier had been running for about six hours, I was eager to see the
results, so I went downstairs to check the humidity level. According to all of
the glowing reviews, it should have dropped dramatically by then.
It was 82
percent...a whole two percent lower.
Another 24
hours later, it was 79. I figured by the time it got down to the 45 percent I
wanted, my basement would be covered in moss and mushrooms. Still, I forced
myself to be patient and give the machine a fair chance. I programmed it to
collect the moisture into its inside bucket, instead of having it automatically
drain through the hose that came with it. That way, I'd be able to measure how
much water it sucked out of the air...hopefully over 100 pints a day as the
manufacturer claimed it would.
Alas, it
collected barely a pint per day, even after a rainstorm that left a big puddle
in the middle of the basement floor. I had to drag the wet/dry vacuum down
there and use that to suck up the puddle after the water began to resemble
something from the Black Lagoon.
I was patient
for nearly two weeks. The dehumidifier ran continuously, shutting off only when
it went into the “defrost” mode. Even so, the humidity seesawed between 69 and
86 percent. Then it just remained at a fairly constant 82. Even blasting the
machine's fan on its highest setting, which could have blown wallpaper off the walls, didn't help dry out the air.
Unfortunately,
I learned it was because the unit itself was leaking, contributing to the
dampness in the basement instead of drying it out. I couldn't figure out the
source of the leak, however. The instructions said to make sure the bucket
wasn't overflowing. Heck, the bucket never was more than one-quarter full, so
it definitely wasn't overflowing.
Meanwhile the
refreshing scent of "Eau de Mildew" continued to permeate my house.
When the
electric bill arrived and I noticed the total had increased by $40, that did
it. I shut off the dehumidifier and unplugged it. In my opinion, its trial
period was over. I finally was forced to admit what I'd been trying to
deny ever since the first day I'd turned it on...the unit wasn't big enough or
powerful enough to handle the problems in my warehouse-sized basement. It was
struggling. So its leaking probably was due to an inguinal hernia.
One of my
friends dropped by and checked it out, then quickly summed up the problem in
only a few words: "What a piece of cheap junk! They sure don't make things
the way they used to."
So once again
I called customer service, this time to ask how to return the dehumidifier.
"We can
have someone come pick it up for you," the woman said.
I breathed a
sigh of relief because I wasn't about to struggle with the darned thing again.
Dragging it down the stairs had been torture enough. The
thought of having to somehow get it back up the stairs
seemed about as daunting as scaling Mount Everest.
But my relief
was short-lived.
"Just
make sure the dehumidifier is packed back in its original box with all of the
original paperwork and accessories it came with, and that it's outside waiting
for them when they come to get it," the woman added.
"Outside? How
am I supposed to get it up the basement stairs? Can't they help me?"
"Sorry,
no."
"Why
not?"
"They
can't enter your house. It's the rule."
Déjà vu.
"I see
you ordered it online," she added. "But you still can return it to
the nearest store if you'd like."
Sure. Easy. I
could just drive my car down to my basement...maybe squeeze it in through the
bulkhead, and shove the dehumidifier into the hatchback, then head off to the
store.
Call me hard
to please, but I wasn't fond of either option.
Frustration
can make some people do pretty dumb things. And I turned out to be one of those
people. The dehumidifier had a handle on top and wheels on the bottom. So I
grabbed the handle and wheeled it over to the staircase. Then, one stair at a
time, I used both hands to yank it up to the top as I walked backwards. But
first, I removed the bucket, the filter door, and anything else I could think
of to make the beast even slightly lighter.
It didn’t
help. By the time I reached the top stair, I felt as if I'd pinched every nerve
in my body. Even my nostril hairs hurt.
But I was
excited because the dehumidifier no longer was in the basement...and neither
was I, which meant I hadn’t tumbled down the stairs and knocked myself
unconscious. And as far as I could tell, my heart still was beating.
So I put
everything back together, boxed up the dehumidifier and dragged it out to my
car in the garage. I was ready to celebrate because I'd actually made it that
far all on my own. But then I hoisted the box, trying to get it into the
hatchback, and my back began to emit sounds very similar to those of someone in
high heels walking across a carpet made of bubble wrap.
The next day
I drove to the store, left the dehumidifier in the car and headed straight to
the service desk.
"I'm
returning a really heavy item," I said. "Is there someone who can
help me bring it in?"
The clerk
smiled and immediately paged someone.
A young,
petite woman showed up and said, "Lead the way!"
I had
expected Hercules or the Incredible Hulk to appear, so I was taken aback by the
employee – even more so when she didn't even grab a dolly or one of the big
flatbed wagons on our way out.
When we
arrived at my car, which was parked in the middle of the lot, she reached in
through the hatchback, dragged out the box and promptly hoisted it up onto one
shoulder, as effortlessly as if it weighed only a few ounces instead of about
60 pounds.
When she saw
my shocked expression, she laughed and said, "Being able to lift 50 pounds
or more is one of the requirements of this job, so I'm used to it. You should
see me with the sacks of cement and fertilizer!"
Without even
so much as a grunt or a hair out of place, she carried the box into the store.
I didn't know whether to be impressed or to resent her...because at that moment
my body still was screaming at me to drive over to urgent care and beg for
painkillers.
I was
refunded my money without any problem, so I detoured down to the dehumidifier
department and talked to an employee there. He asked me a lot of questions
about my basement, then said I'd need a much bigger and more powerful unit,
which I'd have to order from their website.
I sighed.
"And then UPS will just deliver it to my driveway or porch and not take it
down to the basement for me, right?"
He nodded.
"Sorry, but..."
"It's
the rule," I said at the same time he did.
So the next
day I ordered a bigger, stronger dehumidifier that cost a few hundred dollars
more. But first, I made sure I could line up someone who'd carry it downstairs
for me after it was delivered. I wasn't about to attempt it again on my
own...not ever...not even for a million dollars.
Well...maybe...
The website
listed the date of delivery as February 12th. So on that day, I had everything
ready and waiting.
And I'm still
waiting.
Even though
the website had said there were 23 of that particular dehumidifier in stock
when I ordered it, it's now suddenly on backorder with the ETA
"unknown." So I guess everyone suddenly must have wanted to buy one
on the exact day I did.
Meanwhile, I'm still dehumidifier-less.
But the moss
and mushrooms are doing just great.
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