I’ve been having a lot of problems with my Internet lately, to the point where I’m so frustrated, I’m ready to just swear off computers for life. I mean, every five minutes I seem to lose my connection – that is, until it finally just completely dies for a few hours…and then returns…for five minutes.
I’m tired of being on hold with my Internet provider for so many hours I practically need to have my phone surgically removed from my ear. I’m tired of having to move my 1,000-lb. sofa because the modem for the Internet is located on the floor behind it. And I’m tired of trying to decipher what the tech-support people are saying because all of them have such heavy accents, they could be telling me to evacuate immediately because the modem is about to explode into flames…and I wouldn’t know the difference.
Anyway, all of my recent problems have made me recall another Internet problem I had about 15 years ago, which actually was funny (well, maybe not back then, but it really makes me laugh now). In fact, I wrote about it in one of my old newspaper columns.
So I’m going to reprint that column below, as proof that when it comes to my Internet service, not much has improved.
Even after 15 years.
THE SWITCH WASN’T FLAWLESS
When I recently received an e-mail from AT&T telling me that my Internet service was going to change due to them joining forces with Yahoo, but the transition would be effortless, I reached for the Rolaids.
Past history has taught me that change, especially when it comes to things I enjoy and am comfortable with, rarely is a good thing. I am a creature of habit. And I don’t like to have my habits disrupted.
For instance, I prefer to use a program called Outlook Express as my e-mail manager, to send and receive my e-mail. When I clicked on Outlook Express on the day after the changeover, however, I immediately sensed something wasn’t right.
“That’s strange,” I said to my husband. “We have 115 e-mails from our friend John and they’re all exactly alike!”
“Maybe his computer’s ‘send’ button is stuck,” he said. “Either that, or he’s been putting too much brandy in his coffee again and can’t remember what he’s already sent.”
“Well, then your sister must be hitting the brandy, too,” I said, “because we just received 50 identical e-mails from her!”
By the end of the day, I’d received over 500 e-mails from only four people. The faster I deleted them, the faster they poured in. Alas, as much as it pained me to do so, I called technical support.
A recording told me the wait for service was much longer than usual, so perhaps I should call back at another time. I waited until after 11:30 that night. I figured that by then, most of the other customers probably had given up and gone to bed...or they'd dozed off while still on hold.
The woman who assisted me was friendly and, to my relief, had only a slight accent. Usually when I call for technical support, I can understand, if I’m lucky, maybe every third or fourth word the technician is saying. I remember one guy whose accent was so thick, when he told me to “click on Internet Options,” I’d thought he’d said he was “sick and nauseous.” So he must have thought I was some real weirdo when I told him to drink ginger-ale to settle his stomach.
The woman helping me this time said she was in the Philippines. She was very professional and polite…until she asked for my e-mail address. When I said it was “sillysally,” for some reason it really struck her funny and she started to giggle. Then she giggled some more. But in between all of the giggling, she actually managed to fix the e-mail cloning problem. I breathed a sigh of relief.
But the next morning I woke up to 277 e-mails all from the same person. The computer was spewing them out like slot-machine quarters (unfortunately not like any slot machines I’d ever played). So I was forced to called technical support again. This time, I spoke with a male in India. When he had to keep pausing to look up the answers to my questions, I had the feeling I was in trouble because he might be a rookie. My feeling turned out to be right. He transferred me to what he referred to as the “more advanced” technical-support department.
The technician there informed me that Outlook Express was a Microsoft, not an AT&T problem, so I should speak with someone who was familiar with Microsoft. He said he could connect me to a specialist who would be able to help me with my problem…for $29 for a 25-minute session.
Over a dollar per minute sounded pretty pricey to me, so I hesitated. At that moment, I happened to glance at my computer screen. The 75th duplicate copy of “Do you suffer from erectile dysfunction? Buy Viagra now!” had just popped on.
“Okay, I’ll pay the $29,” I said.
The first 15 minutes of my 25-minute session were spent downloading some program the technician said would enable him to "get into" my computer and see what was wrong. I wondered what kind of program it was…one that would shrink him down to the size of a gnat so he could travel through the lines and into the innards of my computer? (I think I've been watching way too many science-fiction movies).
As it turned out, the download failed, probably because my Outlook Express program was hogging all of the space with 250 e-mails from my insurance agent.
So the technician decided to spend the last 10 minutes of my session without the assistance of any diagnostic programs.
Nothing he suggested, however, worked. And by the time my 25 minutes were up, he’d accomplished absolutely nothing. I not only felt defeated…I was $29 poorer.
When the technician detected the disappointment in my voice, he said, “I think I have the solution to your problem.”
I perked up. “Great! What is it?”
“Just don’t use Outlook Express any more.”
I was speechless. I had spent $29 for this guy’s expertise and that was his solution? Use a different app for my e-mail? Heck, I know as much about computers as I do about piloting a jet plane, but I'm pretty sure I shouldn't have had to pay an "expert" to give me that brilliant piece of advice.
So I hate to say it, but I’m not using Outlook Express as my default e-mail application any longer.
I did, however, take a peek at it the other day just to see if it might have straightened itself out. Immediately, 25 copies of an e-mail featuring photos of a muscular male stripper – a joke from my friend in Oregon – poured in.
You know, maybe receiving duplicate e-mails really isn’t all that bad…
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Sally Breslin is an award-winning syndicated humor columnist who has written regularly for newspapers and magazines all of her adult life. She is the author of several novels in a variety of genres, from humor and romance to science-fiction. Contact her at: sillysally@att.net.